Absence Management Specialist
Job Location: Virtual within a commutable distance of Oriskany / Central New York. New Hires must live within a commutable distance of Oriskany / Central NY.
Training: IN-PERSON TRAINING for up to 7 weeks, Monday through Friday, 8:00AM - 4:30 PM.
Key Responsibilities:
Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
Reviewing and adjudicating leave and/or accommodation requests in compliance with federal, state and company policies.
Establishing eligibility and applicability of leave requests while ensuring timely communication with employees, employers and other key stakeholders necessary to appropriately determine liability.
Maintain active oversight of leave claims from initiation to closure following appropriate policies and procedures around timely submission of information and absences in accordance with the plan(s).
Providing exceptional customer service while maintaining confidentiality and regulatory compliance requirements.
Support a continuous focus on quality and continuous improvement by ensuring efficiency, accuracy and a positive claimant experience.
Meeting and exceeding Key Performance Indicators and productivity metrics while maintaining quality.
Essential Business Experience and Technical Skills:
Required
New hires should live a commutable distance from the site the role is posted in.
Strong communication skills, both written and oral.
Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.
Strong Letter writing/Microsoft Word skills.
2+ years Customer Service background.
High School Diploma or GED equivalent.
Candidates must be available for all days of in office training for 7 weeks.
Preferred
1+ years' experience in one or more leave State and Federal Leave Laws.
Prior experience with PFML, FMLA, Absence Management or Disability Claims.
Experience handling insurance claims (auto, home, life, etc.)
College Degree / Higher Education.
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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