Job Description

Salary: $25- $26 /hour

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Support responsibilities will include all technologies, systems, and applications used by associates in the offices and in the field. An experienced technician will handle support primarily via telephone but may also handle support requests submitted via email, web, and chat. . 

• Troubleshoot and resolve desktop, laptop, mobile device operational and connectivity problems.
• Provide initial LAN, computer hardware, Windows, Microsoft Office and remote communication support.
• Handle setup, configuration, and support of desktops, laptops, smartphones & tablet technologies.
• Ensure timely installation/upgrade of hardware covering Dell, Lenovo, HP desktops & laptops.
• Provide end user support for multiple Compass Group field applications and IT business tools.
• Troubleshoot and resolve application technical issues and provide minimal application training.
• Work with developers, IT department, and business team members to identify process and/or application improvements.
• Participate in system and unit testing to ensure functionality, accuracy, and quality of application.
• Assist in producing high quality procedural, operations, and application documentation.
• Coordinate physical setup and configuration of PCs, printers and other peripherals.
• Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction.
• Ensure compliance with support procedures related to timing, reporting and follow through.
• Work with 2nd level Systems & Technology Group support teams to ensure that incidents are escalated properly and completed.
• Assist with associate relocations to new offices/cubicles.
• Assist with small-scale department projects involving rollouts, deployments, and upgrades.

Preferred Qualifications:

• B.S. in Computer Science, Information Systems or certificate from accredited technical school (ECPI, ITT Technical Institute, etc) is preferred.
• Two to three years of relevant work experience. 
• Must be able to coordinate tickets and project tasks assigned to the team.
• A+, Network+, Security+, Microsoft certifications preferred.
• Helpdesk Institute (HDI) Support Center Analyst (SCA) or Desktop Support Technician (DST) certification preferred.
• Windows 7, Windows 8.1, Windows 10 workstation operating systems experience required. 
• Extensive use and support of Internet Explorer 10, 11. Knowledge of Edge, Chrome and Firefox.
• Knowledge of TCP/IP, DNS, Symantec Endpoint Protection required.
• Knowledge of Cisco AnyConnect VPN client, Cisco Umbrella web filtering client, & LogMeIn Rescue.
• Hardware proficiency on PCs, printers, peripherals, wireless routers, etc.
• Knowledge of Microsoft Office 2013, 2016 & Office 365.
• Knowledge of Active Directory & Exchange administration.
• Knowledge of Wi-Fi and wireless network connectivity.
• Knowledge of smartphones, tablets & associated configuration & applications.
• Knowledge of Apple MAC computer and MAC Book laptops preferred.
• Excellent customer service, verbal, written communication skills. Must work well under pressure.
• Must have the ability to work well under pressure.
• Ability to multi-task, manage time and follow through with assignments.
• Strong problem solving, organization and project management skills.

Apply to Flik today!

Flik is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis. 

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.  For positions in Washington State, Maryland, or to be performed Remotely, for paid time off benefits information.

Req ID: 1463682

Flik Hospitality Group  

JEANNE M LANE  

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