About Us
At Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.
Job Type: Full-time / Entry Level
Location: Tampa, FL
About the Role:
We are looking for a Call Center Agent to assist with inbound and outbound communication, customer inquiries, and follow-ups related to promotions and services. This position supports customer acquisition and retention efforts through professional and friendly engagement.
Key Responsibilities:
Communicate with customers to provide information about products or promotions.
Handle questions, concerns, and requests in a courteous and efficient manner.
Assist in generating leads and scheduling follow-up communications.
Maintain accurate customer records and update information in company systems.
Collaborate with sales and marketing teams to achieve communication goals.
Uphold company values and maintain a professional tone in all interactions.
Ideal Candidate:
A confident communicator who enjoys helping customers, solving problems, and supporting sales and marketing objectives through professional engagement.
Excellent verbal communication and listening skills.
Customer-oriented and patient approach.
Ability to handle multiple tasks and maintain accuracy.
Professional and team-focused demeanor.
Experience in a call center or customer service environment is a plus.
All your information will be kept confidential according to EEO guidelines.
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