Clinical Telephone Interviewer - I Job at Judit Inc, Batesville, IN

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  • Judit Inc
  • Batesville, IN

Job Description

JOB TITLE:

Clinical Telephone Interviewer - I

JOB LOCATION:

Batesville, IN

JOB TYPE:

Contract

JOB DESCRIPTION:

This position is responsible for completing by telephone, a medical assessment with potential new clients interested in purchasing ForeCare, our fixed annuity with a long-term care rider distributed through our partner banks and marketing organizations. This position is also responsible for assisting clients seeking to use their long-term care benefits after purchasing a ForeCare contract.

  • Conduct phone interviews, provide excellent customer service by telephone.
  • Understand annuity and insurance products, procedures and system capabilities.
  • Verify personal information.
  • Administer telephonic cognitive screening tests.
  • Complete initial inquiry phone call for long-term care benefits.
  • Respond to questions regarding long-term care claims benefits.
  • Accurate data entry and record keeping.
  • Question clients regarding medication usage and record responses.
  • Determine when cases need to be referred to underwriting.
  • Communicate underwriting decisions to the field.
  • Ensure compliance with Federal and State regulations, company guidelines and practices regarding personally identifiable information and personal health information.
  • Other duties as assigned by management Requirements and Competencies.

REQUIREMENTS:

  • Knowledgeable in medical terminology and the ability to speak clearly and record accurate information is required.
  • Associates degree or equivalent experience.
  • 1-3 years' experience within the health care industry (medical office, pharmacy or similar).
  • Customer service / call center experience preferred.
  • Knowledgeable in medical terminology, especially prescription drugs.
  • Understanding of medication usage is helpful.
  • Excellent communication skills, including ability to tailor tone, cadence and inflection to client needs.
  • Ability to speak clearly, annunciate properly and accurately.
  • Ability to type and talk simultaneously and professionally fill dead space when waiting for information.
  • Previous experience with geriatric patients.
  • Basic computer navigation.
  • Excellent data entry skills with attention to detail and accuracy on a daily basis.
  • Demonstrate strong attention to detail with excellent organizational skills.
  • Strong interpersonal and team skills required.
  • Participates as a fully functional team member by learning and performing all team processes.
  • Support operational measures and assist in meeting established service standards.
  • Strong written and oral communication skills.
  • Ability to maintain positive attitude and composure in dealing with difficult situations.
  • Ability to be flexible and prioritize activities.
  • Spanish preferred

SCHEDULE:

  • Flexibility with scheduling to cover shifts Monday – Friday 8:30am-6pm

Job Tags

Contract work, Flexible hours, Shift work, Monday to Friday,

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