Job Description

POSITION: Coach Trainer

REPORTING TO: Studio Manager with a line to National Education Manager

RESPONSIBLE FOR: Being a mentor in Studio and developing the team. Supporting in a variety of events and opportunities for brand awareness

LOCATION: FaceGym Studio
FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on face-gym.com and our Digital Studio, third-party retailers (Sephora, Selfridges, SAKS, to name a few), and at home. We are based in central London, working across the UK & USA!

The FaceGym Family is an inclusive community, with a strong mission to develop people and teams, promote confidence and positivity, and create an environment where all individuals are empowered to be the best version of themselves.

Job Summary
This role will see you develop your coaching and mentoring skills, as well as give you the opportunity to work on exciting new ventures with different areas of the business.
This role will be a lot of fun, you’ll help your Studio Manager and the Education team in ensuring all customers receive an amazing experience. You passion and experience is invaluable and we want to work with you to inspire our teams and achieve success.

Key Duties and Responsibilities
Your primary role will be FaceGym Trainer, where you’ll continue to offer the very best Workouts and home care advice to our customers. In addition to your role, as Coach, you’ll be responsible for the below areas.
Brand Ambassador:

• Embody the FaceGym Values and work with your Studio Manager and the People Team on ways to bring these values to life in your Studio and across the business
  •Ensure excellence in all aspects of service of customer care. Leading by example and mentoring the team to achieve the same exceptional standards
• Work closely with the Education and Marketing team on promoting new launches in Studio. Bringing excitement and passion to all launches, sharing knowledge with the teams to help drive engagement
  Exposure & Partnerships:
• Help the Master Trainers with events and pop-ups. Working with new and existing partnerships are various locations in the UK and Europe
• Work with the Marketing team on VIP’s and events to boost brand exposure
  New product amplification; creating social content in Studios, training the teams and attending customer events
  Buddy Programme:
  •Be a buddy for all new starters in the Studio, supporting them with meeting the team and learning their way around the Studio, as well as support with any additional training and practice post Bootcamp
  •Support the team with ongoing development and refresh training
  •Work with the National Training Manager on Studio standards and assessments
  Person Specification:

The Ideal Candidate:

•Hands on experience with customers, signed off to perform all Studio Workouts
•Embody the FaceGym Family Values
•Able to work weekends and outside of commercial hours
•Must be able to travel to external venues for partnership and private events
•Flexible for temporarily re-location if required

Our Company Benefits:

• Competitive salary incorporating service commission, base hourly pay, high paying events, retail commission, and generous tips from loyal customers
• Monthly bonus potential for retail conversion, and quarterly comp workouts for all employees
• Diverse medical coverage options for individual & family, through employer-contributed health insurance
• Dental and vision coverage for individual & family
• Generous PTO (paid time off) packages, for both full-time AND part-time employees!
• Employer-sponsored life insurance, and 401K pension plan
• Confidential “employee assistance programs” through independent third-party provider
• Great discounts on FaceGym workouts and products
• Exceptional education and training in advanced techniques and technologies
• Career progression and growth opportunities through internal promotion and recognition
• Employer sponsored Employee Discount Program

Pay Structure:

• Trainers are paid according to the standard pay structure of “hourly versus commission” wherein the gross earned weekly salary will be equivalent to whichever sum amount is higher – total service commission (which is issued at 33% of the pre-taxed menu price) or the total hourly pay for all clocked hours that fall under the ‘primary duty’ category of client service time (issued at $23per hour)
• $40/hr when performing coach duties
• Retail commission: 25% for skincare and manual tools, FaceGym EMS and electric tools 10% commission, and 3rd party product at 5% commission

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