Dental Treatment Coordinator/Patient Advocate Job at ZIA, Austin, TX

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  • ZIA
  • Austin, TX

Job Description

Are you a driven and compassionate professional looking for a role where you can make a real impact? 

If you're passionate about patient care, skilled in financial discussions, and eager to grow in a role with significant potential, this is the opportunity for you!

What You'll Do:

Be the Treatment Champion:

  • Lead the charge in following up on treatment plans, ensuring patients fully understand their options and are ready to proceed
  • Handle financial discussions with ease, offering patients clear guidance on costs, payment plans, and financing options
  • Keep meticulous records of all patient interactions, ensuring nothing falls through the cracks

Advocate for Our Patients:

  • Be the friendly, knowledgeable point of contact for patients throughout their treatment journey
  • Offer support during evenings and weekends when needed, ensuring no question goes unanswered and every concern is addressed
  • Use your organizational skills to track patient progress and ensure timely follow-ups

Drive Success with Strategic Sales:

  • Develop and implement strategies that turn leads into loyal patients
  • Work closely with the doctor and team to continuously refine and improve our patient acquisition and retention processes
  • Report on your successes and look for opportunities to optimize our approach

Why You'll Love Working Here:

  • Compensation: Base salary of $50,000 - $60,000 annually, plus a 2% commission on adjusted production
  • Schedule: Monday - Thursday, 9 AM to 5 PM, some Fridays and weekends as needed
  • Growth & Development: Enjoy the flexibility to shape your role into something that fits your strengths and career goals whether that's a specialized focus or a hybrid of responsibilities.

Grow with Us:

As you excel in this role, there's room to grow into the Community Engagement Liaison focused on community and referral development, helping to build new partnerships and expand our patient base.

Whether you want to deepen your expertise in treatment coordination or expand into the development plan as the Community Engagement Liaison, we support your professional growth.

Who We're Looking For:

  • You're a natural communicator, able to discuss treatment options and financial details with confidence and empathy
  • You're organized, detail-oriented, and capable of managing multiple tasks without missing a beat
  • You thrive in an environment where you can take initiative and work independently, while also being a key team player
  • You're flexible, adaptable, and always eager to learn and grow

Job Tags

Flexible hours, Weekend work, Afternoon shift,

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