Job Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as Director, Product at Civica

We are looking for an experienced Director, Product to define and execute the product strategy across our division, ensuring product development aligns with business objectives to drive growth and innovation. Working closely with the divisional Executive Director and Head of Product, you will lead a team of product specialists and collaborate with key stakeholders across Service, Support, Sales, Development, and Central Functions to deliver market-leading solutions.

In this senior leadership role, you will oversee strategic planning, budgeting, and the performance of the product team, ensuring roadmaps maximize productivity and commercial value. You will drive R&D initiatives, leveraging market research, competitor insights, and customer feedback to refine products and maintain a competitive edge. Additionally, you will support Civica’s M&A activities, contributing to due diligence and integration efforts.

We are seeking a strategic thinker with strong problem-solving skills, stakeholder management expertise, and the ability to thrive in a fast-paced environment. You will foster a culture of collaboration, continuous improvement, and customer-centricity while building and developing a high-performing product management team. If you’re ready to lead innovation in a dynamic, mission-driven organization, we’d love to hear from you.

Requirements

What you will need to be successful in this role

• Significant experience in leading product management teams within a B2B software company.
• Experience in overseeing divisional product strategies.
• Strong understanding and perspective on product management best practices, methodologies, and frameworks.
• Experience managing complex teams, including remote teams, providing leadership in an ambiguous environment.
• Excellent communication skills and the ability to effectively engage and influence stakeholders at all levels.
• Highly analytical, with a data-driven approach to decision-making; comfortable utilizing metrics and tools to inform choices.
• Demonstrable organizational skills.
• Strong planning capabilities, both strategic and responsive.
• Proven experience managing significant R&D budgets effectively to drive product development.
• Knowledge of product management within EdTech.

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Benefits

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different -  and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans  - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture -  we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job  - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

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