HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.
Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision – Every patient deserves access to quality healthcare.
Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
The Patient Advocate provides exceptional customer service to inbound inquiries from external and internal entities. They aim to provide first contact resolution on phone calls they receive while using appropriate judgement on when to escalate. The Patient Advocate adheres tightly to call scripts, policies, and procedures established by the organization.
Essential Duties and Responsibilities
Required Knowledge, Skills and Qualifications
High school diploma/GED
Demonstrated experience with multi-tasking
Strong communication skills (written & spoken)
Strong organizational skills and attention to detail
Demonstrate proficiency in using electronic health records (EHR) system, call center technology, and Microsoft Office Suite.
Ability to communicate effectively with HarmonyCares providers and patient care teams.
Ability to communicate effectively with patients and their family members, and facility staff.
Knowledge of basic principles, practices and techniques in primary healthcare.
Ability to read and interpret written information and write clearly and informatively.
Ability to speak clearly and persuasively in positive or negative situations, including listening and getting clarifications, and responding well to questions.
Preferred Knowledge, Skills and Experience
EMT certification and experience
Medical Assistant certification and experience
Experience in Aprima (EHR)
HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.
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