Manager Sales Operations - Printing/Promotional Products Job at ChemSource, Denver, CO

YjhlWEdYc09STzZVbEh6TUQxdk81bzd4YXc9PQ==
  • ChemSource
  • Denver, CO

Job Description

Title:  Manager, Sales Operations – Denver, CO Office ( MUST HAVE Printing and/or Promotional Industry Experience!) 

Are you experienced leading in a professional sales/customer service environment and are looking for a fulfilling career opportunity in the vibrant city of Denver? Do you have a passion for customer service excellence and thrive in a collaborative team environment? Look no further! Join a tenured team of CSRs as the Manager in a sales oriented environment, you'll lead a dedicated team in the heart of Denver's bustling business district. 

Will have flexibility of time in office after 6 months or until fully trained in on their business processes.

My client is proud to be a leader in the print and promotional industry, providing top-notch solutions to their valued clients. As Manager, you'll play a key role in ensuring their clients receive exceptional service while leading and motivating the team to success by working through your strengths of making a difference to people and companies.  

Responsibilities:

· Lead and manage a team of 10-20 customer service representatives in the Denver fulfillment office, fostering a culture of collaboration, excellence, and accountability.

· Oversee day-to-day operations of the customer service department, including handling client inquiries, resolving issues, and ensuring timely order processing and delivery.

· Develop and implement strategies to enhance customer satisfaction, retention, and loyalty, leveraging your leadership skills to drive performance and exceed goals.

· Serve as a primary point of contact for escalated customer inquiries and complex issues, demonstrating strong problem-solving skills and a commitment to delivering exceptional service.

· Collaborate closely with cross-functional teams, including sales, marketing, and production, to streamline processes, optimize efficiencies, and drive business growth.

· Conduct regular performance evaluations, provide coaching and feedback, and identify training needs to support employee development and career advancement.

· Stay informed about industry trends, market developments, and competitor activities to identify opportunities for innovation and improvement.

Requirements:

Bachelor's degree in business administration, marketing, or related field.

·8+ years of p roven experience in operations or sales management, with a track record of successfully leading teams of 10-20 employees.

· Exceptional leadership and interpersonal skills, with the ability to motivate, inspire, and empower team members to achieve their full potential.

· Strong communication skills, both verbal and written, with the ability to effectively interact with clients, colleagues, and stakeholders at all levels.

· Proficiency in CRM software and Microsoft Office Suite.

· Detail-oriented with excellent organizational and time management skills.

· Ability to thrive in a fast-paced, dynamic environment and effectively prioritize competing demands.

· Knowledge of printing and promotional products industry is a plus and a solid work history.

Ideal candidates will be self-expressed, enjoys managing people, have experience building employee morale programs by working with corporate teams and creating a "FUN" culture, this is for you!  Join the team in their Denver, CO office and become an integral part of a dynamic team, where your leadership skills and dedication to excellence will drive our success in the print and promotional industry. 

MUST BE LOCAL TO DENVER, NO RELOCATION! ** BASE SALARY + BONUS **

Job Tags

Local area, Relocation,

Similar Jobs

H&H on the go transport llc

CDL-A OWNER OPERATOR FLATBED Job at H&H on the go transport llc

 ...tailoring a plan that suits your needs while keeping those earnings coming. YOU get to decide how you want to roll (just a heads up, no local or dedicated lanes are available). Looking forward to hearing from you! FELONIES OK Felonies **** WE REQUIRE ***** 2 YRS MINIMUM... 

Reality Defender

Applied AI Engineer - (Audio) Job at Reality Defender

 ...Defender Reality Defender is a groundbreaking security platform offering comprehensive deepfake detection. A Y Combinator graduate, Comcast NBCUniversal LIFT Labs alumni, and backed by DCVC, Reality Defender's proactive deepfake and AI-generated content detection... 

Somewhere

Marketing Coordinator Job at Somewhere

 ...Job Title: Marketing Coordinator Location: Remote Type: Full-time Overview: We are seeking a motivated and skilled Marketing Coordinator to join our dynamic team. This role will focus on digital marketing efforts to drive online product sales, with a strong... 

Tenderpro Staffing

Registered Nurse (RN) - Medsurg Job at Tenderpro Staffing

 ...Job Summary: We are seeking a compassionate and responsible Registered Nurse to join our team. The ideal candidate will provide exceptional care to our patients, facilitating their speedy recovery while educating them and their families on preventive health measures... 

Johnson Civil Engineers & Land Planners

Environmental Chemist ( San Diego, CA ) Job at Johnson Civil Engineers & Land Planners

Mid to Senior Level Environmental Chemist Environmental Sustainment and Restoration Consulting Services Ventura, Burbank, or San Diego, California Branch Office Locations Job Title: Environmental Chemist Industry: Environmental Consulting Services Locations...